Guide to VoIP Monitoring, Analysis, and Management

Tuesday, May 13, 2008 12:00 PM PDT

For VoIP management, specialized tools are a best practice

Study shows these tools drastically cut IP telephony control costs

By Robin Gareiss

The majority of companies implementing VoIP count on the tools that come with their IP PBXs - perhaps combined with some existing network-management tools - to keep track of the new gear.

But companies that buy specialty IP-telephony management tools spend less per employee to operate their VoIP system than those who rely on IP PBX or no tools at all, Nemertes Research has found.

In Nemertes' benchmark "Building the Successful Virtual Workplace," we asked 120 IT executives several VoIP-cost questions to arrive at a figure for an operational cost-per-unit (defined as an end station connected to the IP-telephony switches).

* With no IP-telephony management tools, companies spent $1,262 per unit per year to operate the system.

* Those using tools from the IP PBX vendor spent $405 per unit per year to operate the system.

* Those using specialty IP-telephony management tools spent only $113 per unit per year in operational costs.

The numbers speak for themselves. If you're considering or deploying VoIP, you'll save on operational costs by using monitoring/management tools from the PBX vendor, and even more by using specialty IP-telephony management tools. Keep this in mind when developing your budget and your return-on-investment analysis.

Sponsored Resource:Are you ready for virtualization? Try the sever assessment tool.
Sponsored Resource:Learn more about ultra light notebooks from Asus and the best warranty in the industry.
Sponsored Resource:Thinking about a new Laptop? Lenovo has models to meet everyone's needs.
Sponsored Resource:Get the truth about remanufactured ink. Learn more from HP.
Sponsored Resource:Six smart ways to grow small business IT

Recommend this story?
Vote Yes
Vote No
0 Yes
0 No
Email
Comment

Community Comments

News For Your Business

More News

PC World's Marketplace

PC World's Free Whitepapers

VoIP News

Networking - September 2, 2008
How to Keep Your Tech Career Alive As outsourcing and downsizing continue, find out what skills and certifications will make you an IT survivor.
Utilities - August 4, 2008
Cucku Backup Invites You to Partner Up So-called social backup software lets you store offsite archives of your data on a friend's PC over the Internet.
VoIP - August 4, 2008
Growing Pains: VoIP in the Enterprise An overview of important issues facing enterprise VoIP users.
Cell Phones - July 30, 2008
Sprint Offers Cell Tower in Your Home Put a Sprint cell tower--a small one--in your home for unlimited fixed rate calls and improved reception.

Latest Expert Blogs

Glenn Fleishman on Hardware - August 15, 2008 10:11 AM
Wake Me When You Need Me, Says Intel Intel's Remote Wake lets a computer listen intelligently for a signal to rouse from sleep mode and carry out an activity.
Neil McAllister on Software - August 19, 2008 6:04 PM
Microsoft Sends Up Trial Balloons for Windows 7 While Vista takes a beating in the press, Microsoft seems increasingly willing to disclose details of its forthcoming OS.
Erik Larkin on the Web - September 04, 2008 12:53 PM
Zoho Adds Google Docs-like File Management Better late than never - and the Zoho version offers nice features Google Docs doesn't have.

All Blogs

Featured Resources

Premier Content From Our Sponsors

HP Ink Center You don't need a big budget to produce high quality marketing materials. Click here for more info...
CDW Virtualization Center What is Virtualization and how can it help you save money? Click here for more info...